All Systems Operational

Uptime over the past 90 days. View historical uptime.
Maxsight Environments Operational
90 days ago
99.99 % uptime
Today
🇪🇺 EU - eu.maxsight.com Operational
90 days ago
99.98 % uptime
Today
🇦🇪 UAE - ae.maxsight.com Operational
90 days ago
99.98 % uptime
Today
🇺🇸 USA - us.maxsight.com Operational
90 days ago
100.0 % uptime
Today
Integration Hub Operational
90 days ago
99.98 % uptime
Today
BREX The Kompany API Operational
90 days ago
100.0 % uptime
Today
Bureau van Dijk Orbis Operational
90 days ago
99.5 % uptime
Today
Capita Identity Solutions Operational
90 days ago
100.0 % uptime
Today
CIFAS Operational
90 days ago
100.0 % uptime
Today
Companies House Operational
90 days ago
100.0 % uptime
Today
ComplyAdvantage Operational
90 days ago
100.0 % uptime
Today
CreditorWatch Operational
90 days ago
100.0 % uptime
Today
Creditsafe Company Data API Operational
90 days ago
100.0 % uptime
Today
Dow Jones Risk & Compliance API Operational
90 days ago
100.0 % uptime
Today
Dow Jones Risk & Compliance Feed Operational
90 days ago
100.0 % uptime
Today
DueDil Operational
90 days ago
100.0 % uptime
Today
Equifax Australia IDMatrix Operational
90 days ago
100.0 % uptime
Today
Equifax Canada AML Assist Operational
90 days ago
100.0 % uptime
Today
G2 KYC Automation Operational
90 days ago
100.0 % uptime
Today
GBG ID3Global Operational
90 days ago
100.0 % uptime
Today
GBG IDScan Operational
90 days ago
100.0 % uptime
Today
GDC Worldview Operational
90 days ago
100.0 % uptime
Today
IDVCheck Operational
90 days ago
100.0 % uptime
Today
Jumio Netverify Operational
90 days ago
100.0 % uptime
Today
LexisNexis Instant ID Operational
90 days ago
100.0 % uptime
Today
Loqate Data Cleanse Operational
90 days ago
100.0 % uptime
Today
Mastercard Match Operational
90 days ago
100.0 % uptime
Today
Onfido Operational
90 days ago
100.0 % uptime
Today
Refinitiv World-Check One Operational
90 days ago
100.0 % uptime
Today
TransUnion TruValidate Operational
90 days ago
100.0 % uptime
Today
Trulioo GlobalGateway eIDV Operational
90 days ago
100.0 % uptime
Today
Trustdock Identity Verification API Operational
90 days ago
100.0 % uptime
Today
vSure Operational
90 days ago
100.0 % uptime
Today
Moody’s Grid Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 14, 2025

No incidents reported today.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025
Maxsight EU - Issue downloading Audit Reports
Resolved - This incident has been resolved.
Oct 9, 10:06 BST
Update - We are continuing to work on a fix for this issue.
Oct 9, 09:21 BST
Identified - The issue has been identified and a fix is being implemented.
Oct 8, 16:01 BST
Investigating - We are currently investigating an issue affecting users in the Maxsight EU environments, where audit reports are either not downloading or experiencing significant delays.

Our engineering team is actively working to resolve this as quickly as possible.
Oct 8, 15:19 BST
EU Reporting V2 Maintenance
Completed - The scheduled maintenance has been completed.
Oct 9, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 08:00 BST
Scheduled - We will be carrying out maintenance on the V2 Reporting in the EU Production environment to satisfy customer legal regulations.

The maintenance window will begin at 8:00AM BST and end at 10:00AM BST on 9th October.

Customer impact:

This will only impact customers that use the V2 Reporting of Maxsight (V1 will be unaffected).

V2 users may experience a longer than usual loading time when they first open the reporting page after the maintenance window. However, this should not be the case for subsequent uses of the reports and dashboards.

If users are experiencing loading issues with the reporting page and dashboards, please attempt to refresh the page a couple of times. If the issue persists following refresh attempts, please contact the Client Services Team.
Oct 8, 11:21 BST
Oct 8, 2025
Oct 7, 2025
Issues with custom automations.
Resolved - This incident has been resolved.
Oct 7, 15:35 BST
Monitoring - We have scaled our systems and are monitoring the platform
Oct 2, 21:46 BST
Update - We are continuing to investigate. We've scaled our infrastructure and our services and are monitoring the impact.
Oct 2, 19:42 BST
Investigating - We are currently investigating an issue with our custom automations service whereby automations may be delayed or failing.
Oct 2, 17:58 BST
Oct 6, 2025
UAE Maxsight - Error uploading files/documents
Resolved - This incident has been resolved.
Oct 6, 16:01 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 6, 15:57 BST
Identified - Our engineers have identified an issue with users being unable to upload files/documents in the Maxsight UAE environment.
We are currently working on the fix to resolve this as soon as possible.
Oct 6, 15:11 BST
Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

Oct 2, 2025
Oct 1, 2025
Maxsight security upgrade - SSOv2+MFA
Resolved - This incident has been resolved.
Oct 1, 09:48 BST
Monitoring - Dear customer,

As you're aware we have migrated to Moody's SSOv2 and on MFA this afternoon for our security enhancement.

Please check your emails to get the activation link and complete the registration process.
Help page for your reference: https://help.maxsight.com/en/activate-your-moody-s-sso-account

In case you didn't receive the Moody's SSO activation email please check your spam/junk folder, whitelist our domain by reaching out to your IT team(idm-no-reply@moodys.com, no-reply@moodys.com), before you reach out to Client Service Team.

If the workaround shared doesn't work for you please email our client service team at clientservices@moodys.com

Please note you will still be able to login by using the legacy login url without any business interruption. Please use this link according to your region.
URL: .maxsight.com/login_legacy

Note: If you didn't receive an activation email yet or still not able to login because of encountering any errors, please contact us by sharing all the relevant information.

Thank you for your support and understanding.
Sep 30, 17:50 BST
Sep 30, 2025
Maxsight security upgrade - SSOv2
Completed - The scheduled maintenance has been completed.
Sep 30, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 15:00 BST
Scheduled - As part of our commitment to enhancing security and improving user experience, we are transitioning all users to Moody’s enhanced Single Sign-On (SSO) v2 platform on Tuesday 30 September 2025.

More details you can find here -
https://help.maxsight.com/en/activate-your-moody-s-sso-account
Sep 26, 15:56 BST
Maxsight security upgrade - SSOv2
Completed - The scheduled maintenance has been completed.
Sep 30, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 12:00 BST
Scheduled - As part of our commitment to enhancing security and improving user experience, we are transitioning all users to Moody’s enhanced Single Sign-On (SSO) v2 platform on Tuesday 30 September 2025.

More details you can find here -
https://help.maxsight.com/en/activate-your-moody-s-sso-account
Sep 26, 15:55 BST
← Incident History Powered by Atlassian Statuspage