Identified - We are observing platform recovery with checks beginning to complete and complete automation. However, World-Check checks may still experience delays as well as Dow Jones checks. We are continuing to investigate the delays with the mentioned data providers.
Dec 03, 2025 - 15:46 GMT
Dec 03, 2025 - 15:46 GMT
Update - We are continuing to investigate this issue.
Dec 03, 2025 - 14:59 GMT
Dec 03, 2025 - 14:59 GMT
Update - We are continuing to investigate this issue.
Dec 03, 2025 - 12:45 GMT
Dec 03, 2025 - 12:45 GMT
Investigating - We are currently investigating an issue which is causing checks to delay completion and being stuck in "automating" for longer than expected.
Our engineers are working to resolve this as quickly as possible.
Dec 03, 2025 - 10:22 GMT
Our engineers are working to resolve this as quickly as possible.
Dec 03, 2025 - 10:22 GMT
Moody's SSO - login.moodys.com
Operational
Maxsight Environments
Operational
🇪🇺 EU - eu.maxsight.com
Operational
🇦🇪 UAE - ae.maxsight.com
Operational
🇺🇸 USA - us.maxsight.com
Operational
Integration Hub
Operational
BREX The Kompany API
Operational
Bureau van Dijk Orbis
Operational
Capita Identity Solutions
Operational
CIFAS
Operational
Companies House
Operational
ComplyAdvantage
Operational
CreditorWatch
Operational
Creditsafe Company Data API
Operational
Dow Jones Risk & Compliance API
Operational
Dow Jones Risk & Compliance Feed
Operational
DueDil
Operational
Equifax Australia IDMatrix
Operational
Equifax Canada AML Assist
Operational
G2 KYC Automation
Operational
GBG ID3Global
Operational
GBG IDScan
Operational
GDC Worldview
Operational
IDVCheck
Operational
Jumio Netverify
Operational
LexisNexis Instant ID
Operational
Loqate Data Cleanse
Operational
Mastercard Match
Operational
Onfido
Operational
Refinitiv World-Check One
Operational
TransUnion TruValidate
Operational
Trulioo GlobalGateway eIDV
Operational
Trustdock Identity Verification API
Operational
vSure
Operational
Moody’s Grid
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Upgrade of Postgres reporting database for Prod-UAE Dec 8, 2025 13:00-14:00 GMT
This is a planned maintenance activity aimed at keeping the system updated and secure. The current Postgres version (13) is approaching its end of support in November 2025 and SRE team will be performing the upgrade of the reporting Postgres database in prod-uae from version 13 to version 17 to ensure continued support and reliability.
Please be advised that during the maintenance window, the reporting tab will experience temporary unavailability. However, all other application functionalities will remain fully operational during this time.
Posted on Dec 05, 2025 - 15:41 GMT
Please be advised that during the maintenance window, the reporting tab will experience temporary unavailability. However, all other application functionalities will remain fully operational during this time.
Posted on Dec 05, 2025 - 15:41 GMT