Maxsight All Regions- Grid screening delays
Update - We are continuing to monitor for any further issues.
Dec 12, 2025 - 15:54 GMT
Update - We are continuing to monitor for any further issues.
Dec 12, 2025 - 10:19 GMT
Update - Although we are seeing improvements in GRID screening completion, we are still observing checks taking longer than expected to complete. We are continuing to work on a permanent solution.
Dec 12, 2025 - 10:05 GMT
Update - We are continuing to monitor for any further issues.
Dec 12, 2025 - 09:46 GMT
Update - We are seeing significant improvement since deployment of the fix but we are continuing to monitor the situation until confirmation of full resolution
Dec 11, 2025 - 16:32 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 11, 2025 - 16:04 GMT
Update - We are continuing to work on a fix for this issue.
Dec 11, 2025 - 15:05 GMT
Update - We are seeing an increase in number of Grid checks being stuck in progress for longer than expected. We are working to resolve this matter and restore service to normality as quickly as possible.
Dec 11, 2025 - 14:34 GMT
Identified - We are seeing improvements in Grid check performance but we are continuing to investigate and ensure full resolution.
Dec 11, 2025 - 09:04 GMT
Update - We are continuing to investigate this issue.
Dec 10, 2025 - 15:09 GMT
Investigating - We are currently investigating an issue which is causing Grid screening checks to be stuck in automating status for longer than expected.

Our engineers are working to resolve this as soon as possible.
Dec 10, 2025 - 10:47 GMT
Uptime over the past 90 days. View historical uptime.
Moody's SSO - login.moodys.com Operational
90 days ago
99.89 % uptime
Today
Maxsight Environments Operational
90 days ago
99.99 % uptime
Today
🇪🇺 EU - eu.maxsight.com Operational
90 days ago
100.0 % uptime
Today
🇦🇪 UAE - ae.maxsight.com Operational
90 days ago
99.98 % uptime
Today
🇺🇸 USA - us.maxsight.com Operational
90 days ago
100.0 % uptime
Today
Integration Hub Degraded Performance
90 days ago
99.99 % uptime
Today
BREX The Kompany API Operational
90 days ago
100.0 % uptime
Today
Bureau van Dijk Orbis Operational
90 days ago
100.0 % uptime
Today
Capita Identity Solutions Operational
90 days ago
100.0 % uptime
Today
CIFAS Operational
90 days ago
100.0 % uptime
Today
Companies House Operational
90 days ago
100.0 % uptime
Today
ComplyAdvantage Operational
90 days ago
100.0 % uptime
Today
CreditorWatch Operational
90 days ago
100.0 % uptime
Today
Creditsafe Company Data API Operational
90 days ago
100.0 % uptime
Today
Dow Jones Risk & Compliance API Operational
90 days ago
100.0 % uptime
Today
Dow Jones Risk & Compliance Feed Operational
90 days ago
100.0 % uptime
Today
DueDil Operational
90 days ago
100.0 % uptime
Today
Equifax Australia IDMatrix Operational
90 days ago
100.0 % uptime
Today
Equifax Canada AML Assist Operational
90 days ago
100.0 % uptime
Today
G2 KYC Automation Operational
90 days ago
100.0 % uptime
Today
GBG ID3Global Operational
90 days ago
100.0 % uptime
Today
GBG IDScan Operational
90 days ago
100.0 % uptime
Today
GDC Worldview Operational
90 days ago
100.0 % uptime
Today
IDVCheck Operational
90 days ago
100.0 % uptime
Today
Jumio Netverify Operational
90 days ago
100.0 % uptime
Today
LexisNexis Instant ID Operational
90 days ago
100.0 % uptime
Today
Loqate Data Cleanse Operational
90 days ago
100.0 % uptime
Today
Mastercard Match Operational
90 days ago
100.0 % uptime
Today
Onfido Operational
90 days ago
100.0 % uptime
Today
Refinitiv World-Check One Operational
90 days ago
100.0 % uptime
Today
TransUnion TruValidate Operational
90 days ago
99.82 % uptime
Today
Trulioo GlobalGateway eIDV Operational
90 days ago
100.0 % uptime
Today
Trustdock Identity Verification API Operational
90 days ago
100.0 % uptime
Today
vSure Operational
90 days ago
100.0 % uptime
Today
Moody’s Grid Degraded Performance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 14, 2025

No incidents reported today.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

Unresolved incident: Maxsight All Regions- Grid screening delays.

Dec 11, 2025
Dec 10, 2025
Dec 9, 2025

No incidents reported.

Dec 8, 2025
Upgrade of Postgres reporting database for Prod-UAE
Completed - The scheduled maintenance has been completed.
Dec 8, 14:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 13:00 GMT
Scheduled - This is a planned maintenance activity aimed at keeping the system updated and secure. The current Postgres version (13) is approaching its end of support in November 2025 and SRE team will be performing the upgrade of the reporting Postgres database in prod-uae from version 13 to version 17 to ensure continued support and reliability.

Please be advised that during the maintenance window, the reporting tab will experience temporary unavailability. However, all other application functionalities will remain fully operational during this time.
Dec 5, 15:41 GMT
Maxsight - Delay in Check completion
Resolved - This incident has been resolved.
Dec 8, 12:53 GMT
Identified - We are observing platform recovery with checks beginning to complete and complete automation. However, World-Check checks may still experience delays as well as Dow Jones checks. We are continuing to investigate the delays with the mentioned data providers.
Dec 3, 15:46 GMT
Update - We are continuing to investigate this issue.
Dec 3, 14:59 GMT
Update - We are continuing to investigate this issue.
Dec 3, 12:45 GMT
Investigating - We are currently investigating an issue which is causing checks to delay completion and being stuck in "automating" for longer than expected.

Our engineers are working to resolve this as quickly as possible.
Dec 3, 10:22 GMT
Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Cloudflare API and Dashboard Issues
Resolved - This incident has been resolved.
Dec 5, 09:22 GMT
Monitoring - Cloudflare have advised that a fix has now been implemented and they are monitoring the results.
Dec 5, 09:15 GMT
Investigating - We have been made aware of an incident on Cloudflare side which is impacting the use of their dashboards and APIs. This may impact some parts of the Maxsight services. Details of the Cloudflare incident can be found on their status page here: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q

Please note, this is external to Moody's and therefore we will not be able to provide an ETA on the resolution. We will keep our Status page updated with the latest communication from Cloudflare.
Dec 5, 09:09 GMT
Dec 4, 2025

No incidents reported.

Dec 3, 2025
Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

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