Issues relating to Profiles and Assignments

Incident Report for Moodys

Postmortem

On Tuesday, 26 November at 14:35 GMT, we received a ticket from one of our customers highlighting a degradation of functionality in the Portal around filtering product applications by assignees. After an internal investigation, we noticed a correlation with a recently released change about a data migration. By 14:55 GMT, we reverted the change and restored the filtering functionality. The issue was identified and mitigated at 14:40 GMT. On Wednesday, 27 November 2024 at 16:23 GMT, we completed the remediation of all the affected profiles across every environment (EU production’s remediation was completed at 13:17 GMT). As a follow up to the issue, we decided to strengthen our QA processes and automated tests related to the affected functionality.

Posted Jan 15, 2025 - 10:54 GMT

Resolved

This incident has been resolved.
Posted Nov 27, 2024 - 14:06 GMT

Update

We are continuing to work on a fix for this issue.
Posted Nov 26, 2024 - 15:24 GMT

Identified

The issue has been identified and we are working on a fix.
Posted Nov 26, 2024 - 15:18 GMT

Investigating

We have noticed issues related to indexing profiles and their assignments in particular. You may experience issues with not being able to filter profiles correctly by assignee. This only impacts profiles that have been assigned to someone between Friday 22nd Nov 3:30PM GMT and 25th Nov 11:25AM GMT.
Posted Nov 26, 2024 - 15:00 GMT
This incident affected: Maxsight Environments (🇪🇺 EU - eu.maxsight.com, 🇦🇪 UAE - ae.maxsight.com, 🇺🇸 USA - us.maxsight.com).