EU - Automation Delays

Incident Report for Moodys

Resolved

This incident has been resolved.
Posted Apr 10, 2026 - 16:32 BST

Update

A fix has been implemented and we are monitoring the results.
Posted Apr 10, 2026 - 14:49 BST

Update

A fix has been implemented and we are monitoring the results.
Posted Apr 10, 2026 - 12:35 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 09, 2026 - 17:05 BST

Update

We are continuing to work on a fix for this issue.
Posted Apr 09, 2026 - 17:03 BST

Update

We are continuing to work on a fix for this issue.
Posted Apr 09, 2026 - 15:54 BST

Update

We are continuing to work on a fix for this issue.
Posted Apr 09, 2026 - 15:32 BST

Update

We are continuing to work on a fix for this issue.
Posted Apr 09, 2026 - 15:02 BST

Update

We are continuing to work on a fix for this issue.
Posted Apr 09, 2026 - 14:04 BST

Update

We are continuing to work on a fix for this issue.
Posted Apr 09, 2026 - 13:37 BST

Update

We are continuing to work on a fix for this issue.
Posted Apr 09, 2026 - 12:35 BST

Update

We are continuing to work on a fix for this issue.
Posted Apr 09, 2026 - 12:07 BST

Identified

Our engineers have identified the cause of the issue and are assessing the best solution to restore service as quickly as possible. We will continue to provide updates here as we make further progress.
Posted Apr 09, 2026 - 11:18 BST

Update

We are continuing to investigate this issue.
Posted Apr 09, 2026 - 11:11 BST

Update

We are continuing to investigate this issue.
Posted Apr 09, 2026 - 10:12 BST

Investigating

We are currently investigating an issue causing automation delays for some clients. As a result, users may see profiles are stuck in the "automating" status for long periods of time.

Our engineers are working to resolve this issue as soon as possible.
Posted Apr 09, 2026 - 09:10 BST
This incident affected: Maxsight Environments (🇪🇺 EU - eu.maxsight.com).