Orbis Data sync issue

Root Cause Analysis - Orbis Data Sync Failure (2nd June 2025)

Impact
On 2nd June, Maxsight’s Orbis data replica was not updated as expected, causing delays in providing the latest information to customers.

Root Cause
The issue occurred when the data provider updated their server keys without notifying Maxsight, which prevented the data sync from starting. Subsequent attempts to sync were also delayed due to connection issues.

Resolution
We resolved the issue by updating the server credentials and addressing the connection issues to ensure the data sync completed successfully on 15th June.

Prevention Measures Scheduled

• Implement proactive notification of any changes by our data providers that could impact data updates.
• Improve monitoring to identify syncing issues earlier.
• Enhance the reliability of the data sync process.