Slow Performance and Automation

Summary
We experienced a temporary service slowdown that impacted automation processing for some customers. The issue was caused by a sudden increase in workload that exceeded the system’s current handling capacity, resulting in intermittent delays.

Impact
During the incident, some automation requests took longer than expected to complete. No data loss occurred, and normal functionality was restored once the issue was resolved.

Resolution
Our engineering team investigated the issue and confirmed that the slowdown was related to higher‑than‑usual processing demand. We took immediate action to increase system capacity, which reduced processing delays and restored performance to normal levels. 

Prevention Measures
To reduce the likelihood of similar incidents in the future, we are taking the following steps:

• Reviewing capacity thresholds for Associate Automation to better handle workload spikes
• Improving monitoring and alerting on queue size and processing capacity
• Evaluating autoscaling and deployment configurations to ensure scaling changes persist across deployments

We appreciate your patience and remain committed to providing a reliable and scalable service.